Within Kuwait, standard delivery is FREE. Please allow 1-3 business days for standard delivery. International deliveries to the United Arab Emirates, Kingdom of Saudi Arabia, Qatar and Bahrain are charged by weight. Shipping is FREE for all orders above 20 KD. Orders below 20 KD are charged at 5 KD. Standard delivery within the GCC is 2-5 business days. During sale periods and promotional offers, allow up to 7 business days for international delivery.
We are happy to offer a refund or exchange on any unwanted items returned within 14 days. Simply send us an email at firstname.lastname@example.org detailing your issue and order number, and we shall arrange the collection of your returned items.
We are able to process returns or exchanges under the following conditions:
- Items are in sellable condition, unopened with all packaging/hygiene seals intact.
- Items are not on sale
Once we have received your return, providing the items are in a re-sellable condition, your refund will be processed. We will confirm your refund by email, and the funds will be returned back to your original payment method. Please not that it can take your card provider 3-5 business days for the funds to show on your account. We regret we are unable to refund your original shipping charges unless the return was a result of our error. If your card has expired please contact us at email@example.com