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FAQ

  • What payment methods do you accept?
  • What currency is accepted?
  • Why is my promo code not working?
  • Where do you ship?
  • How much is shipping?
  • Can any items not be shipped internationally?
  • When will I receive my order?
  • How do I cancel my order?
  • Can I return or exchange my order?
  • What is your refund policy?
  • What do I do if I have received the wrong product?
  • I've suffered a reaction to a product, what should I do?
  • If my electrical product is faulty, what is the procedure?
  • How do I reset my Apotheca account password?
  • You can pay for your order with our secured online payment system using your KNET and major credit cards. We are unable to accept cash on delivery (COD).

  • Products can be viewed in KWD, and at the current exchange rate in AED, SAR, QAR, BHD and GBP. All orders are processed in KWD.

  • Only one discount or promo code can be used per order and cannot currently be used in conjunction with other offers. If no discount codes are working at the cart please email us and we will be happy to assist: web@apothecabeatuy.com

  • We currently ship within Kuwait, and internationally to the Untied Arab Emirates, Kingdom of Saudi Arabia, Qatar, Bahrain and the United Kingdom.

  • Within Kuwait, standard delivery is 2 KWD and FREE for orders over 30 KWD (except for during promotional periods where stated) 

    International deliveries to the Untied Arab Emirates, Kingdom of Saudi Arabia, Qatar, Bahrain and the United Kungdom are charged by weight.

    4 KWD - up to 2.5 kg
    8 KWD - 2.5 kg - 5 kg
    12 KWD - over 5 kg

    United Kingdom:

    5 KWD - up to 2.5 kg
    9 KWD - 2.5 kg - 5 kg
    12 KWD - over 5 kg

  • At this time, candles can only be delivered within Kuwait.

    Certain items are classed as 'hazardous' by our shipping partners, including fragrances, aerosols and tools containing lithium batteries. We can only deliver Hazmat items under specific circumstances which may incur delays. We shall contact in the event that this affects your order

  • Orders are usually delivered next day but please allow 1-3 business days for delivery and during sale periods and promotional offers, allow up to 7 business days.

  • If you wish to cancel your order, please contact our customer service team as soon as possible be emailing web@apothecabeatuy.com. If you order has already been shipped we may ask you to return it upon which we shall process your return and arrange a refund.

  • We hope you are thrilled with your order. However, if for any reason you are not happy with your purchase, simply send us an email at web@apothecabeauty.com detailing your issue and we shall arrange the collection of your returned items and proof of purchase.

    We are able to process returns under the following conditions:

    - Items are returned within 14 days
    - Items are in saleable condition: unopened with all packaging/hygiene seals intact.
    - Items are not sale items

  • We will refund your product by sending the money back to your original payment method following receipt and inspection of the returned items. We will send you an email to notify you that we have processed your return. Please note that it can take your card provider 3 to 5 working days to credit your account. If your card has expired in the meantime, please contact us at web@apothecabeauty.com

    We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

  • If we’ve mistakenly sent you something other than what you ordered, please contact our customer service team (web@apothecabeauty.com) as soon as you receive your parcel, together with relevant photographs if possible. Photographs help us to react quickly to any order issues, as well as to substantiate any claim we may need to lodge. We’ll then endeavour to dispatch the correct item as the same day (or next working day, if complaints are lodged after 2pm).

  • If you have suffered an adverse reaction, please stop using the product immediately and contact us: web@apothecabeauty.com. We will do our best to resolve your issue, however, please be aware that we cannot responsibility an may request that you deal with the manufacturer directly.

  • If an electrical product arrives faulty, or exhibits a fault within 14 days of the purchase date, we are happy to offer a refund or exchange. Contact us web@apothecabeauty.com and describe the problem, we shall then guide and support you through the relevant process that may include you liaising with the brand directly.

  • If you have forgotten your password please email us at web@apothecabeauty.com our customer service team aim to reset your password within 24 hours and you will be sent an email to create a new password.

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