- You can pay for your order with our secured online payment system using your KNET and major credit cards or cash on delivery (COD).
- We currently accept the local currency KWD.
We like to give our customers the flexibility of paying cash on delivery for orders under 100 KWD. Please select 'Standard Shipping + Cash on Delivery' as your Shipping Method and this cash handling charge of 2 KWD will be added to your order. Then select Cash on Delivery as your payment method.
We work closely with our delivery team to ensure cash on delivery orders are safe. you will be required to sign an invoice upon delivery which confirms collection of your cash. Please pay the exact amount in cash as our couriers cannot take cards and do not carry change.
- We currently only ship within Kuwait, with plans to ship internationally very soon!
Standard Delivery is 2 KWD
Orders are usually delivered next day but please allow 1-3 business days for delivery and during sale periods and promotional offers, allow up to 7 business days.
- If you wish to cancel your order, please contact our customer service team as soon as possible be emailing firstname.lastname@example.org. If you order has already been shipped we may ask you to return it upon which we shall process your return and arrange a refund.
We hope you are thrilled with your order. However, if for any reason you are not happy with your purchase, simply send us an email at email@example.com detailing your issue and we shall arrange the collection of your returned items and proof of purchase.
We are able to process returns under the following conditions:
- Items are returned within 14 days
- Items are in saleable condition: unopened with all packaging/hygiene seals intact.
- Items are not sale items
We will refund your product by sending the money back to your original payment method following receipt and inspection of the returned items. We will send you an email to notify you that we have processed your return. Please note that it can take your card provider 3 to 5 working days to credit your account. If your card has expired in the meantime, please contact us at firstname.lastname@example.org.
We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
- If we’ve mistakenly sent you something other than what you ordered, please contact our customer service team (email@example.com) as soon as you receive your parcel, together with relevant photographs if possible. Photographs help us to react quickly to any order issues, as well as to substantiate any claim we may need to lodge. We’ll then endeavour to dispatch the correct item as the same day (or next working day, if complaints are lodged after 2pm).
- If you have suffered an adverse reaction, please stop using the product immediately and contact us: firstname.lastname@example.org. We will do our best to resolve your issue, however, please be aware that we cannot responsibility an may request that you deal with the manufacturer directly.
- If an electrical product arrives faulty, or exhibits a fault within 14 days of the purchase date, we are happy to offer a refund or exchange. Contact us email@example.com and describe the problem, we shall then guide and support you through the relevant process that may include you liaising with the brand directly.
- If you have forgotten your password please email us at firstname.lastname@example.org our customer service team aim to reset your password within 24 hours and you will be sent an email to create a new password.