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Shop NowFrequently Asked Questions
What payment methods do you accept?
You can pay for your order with our secured online payment system using your KNET and major credit cards. We are unable to accept cash on delivery (COD).
What currency is accepted?
Products can be viewed in KD, and at the current exchange rate in AED, SAR, QAR and BHD. All orders are processed in KD.
Why is my promo code not working?
Only one discount or promo code can be used per order and cannot be used in conjunction with other offers. If no discount codes are working at the cart please email us at: web@apothecabeauty.com
Where do you ship?
We currently ship within Kuwait and internationally to the United Arab Emirates, Kingdom of Saudi Arabia, Qatar and Bahrain.
How much is shipping?
Within Kuwait, standard delivery is FREE. Please allow 1-3 business days for standard delivery. International deliveries to the United Arab Emirates, Kingdom of Saudi Arabia, Qatar and Bahrain are charged by weight. Shipping is FREE for all orders above 20 KD. Orders below 20 KD are charged at 5 KD. Standard delivery within the GCC is 2-5 business days. During sale periods and promotional offers, allow up to 7 business days for international delivery.
Can any items not be shipped internationally?
At this time candles can only be delivered within Kuwait due to them containing "hazardous materials".
When will I receive my order?
Orders are delivered within 1-3 business days. During sale periods and promotional offers, allow up to 7 business days.
How do I cancel my order?
If you wish to cancel your order, please contact our customer service team as soon as possible by emailing web@apothecabeauty.com.
Can I return or exchange my order?
We are happy to offer a refund or exchange on any unwanted items returned within 14 days. Simply send us an email at web@apothecabeauty.com detailing your issue and order number, and we shall arrange the collection of your returned items.
We are able to process returns or exchanges under the following conditions:
- Items are in sellable condition, unopened with all packaging/hygiene seals intact.
- Items are not on sale
- Items are in sellable condition, unopened with all packaging/hygiene seals intact.
- Items are not on sale
What is your refund policy?
Once we have received your return, providing the items are in a re-sellable condition, your refund will be processed. We will confirm your refund by email, and the funds will be returned back to your original payment method. Please not that it can take your card provider 3-5 business days for the funds to show on your account. We regret we are unable to refund your original shipping charges unless the return was a result of our error. If your card has expired please contact us at web@apothecabeauty.com
What do I do if I have received the wrong product?
If we’ve mistakenly sent you something other than what you ordered, please contact our customer service team at web@apothecabeauty.com with relevant photographs and order number.
I've suffered a reaction to a product, what should I do?
If you have suffered an adverse reaction, please stop using the product immediately and contact us at web@apothecabeauty.com and we will try our best to resolve your issue.
If my electrical product is faulty, what is the procedure?
If an electrical product arrives faulty we are happy to offer a refund or exchange within 14 days. Contact us at web@apothecabeauty.com with relevant photographs and order number.
How do I reset my Apotheca account password?
If you have forgotten your password please email us at web@apothecabeauty.com and our customer service team will help to reset your password.
