WE APOLOGIES THAT DUE TO THE PARTIAL LOCK-DOWN IN KUWAIT, All Orders will be delivered within 48 hours ‘or sooner’ depending on demand
Shipping is FREE for orders over 30 KWD (except during sale periods where stated).
Standard Delivery is 2 KWD and please allow 1-3 business days for delivery.
Please note that during sale periods and promotional offers, allow up to 7 business days.
United Arab Emirates and Kingdom of Saudi Arabia
International Shipping is charged by weight:
4 KWD - up to 2.5 kg
8 KWD - 2.5 kg - 5 kg
12 KWD - over 5 kg
- Please note that at this time candles can only be delivered within Kuwait.
Certain items are classed as 'hazardous' by our shipping partners, including fragrances, aerosols and tools containing lithium batteries. We can only deliver Hazmat items under specific circumstances which may incur delays. We shall contact in the event that this affects your order.
We hope you are thrilled with your order. However, if for any reason you are not happy with your purchase, simply send us an email at firstname.lastname@example.org detailing your issue and we shall arrange the collection of your returned items and proof of purchase.
We are able to process returns under the following conditions:
- Items are returned within 14 days
- Items are in saleable condition: unopened with all packaging/hygiene seals intact.
- Items are not sale items
We will refund your product by sending the money back to your original payment method following receipt and inspection of the returned items. We will send you an email to notify you that we have processed your return. Please note that it can take your card provider 3 to 5 working days to credit your account. If your card has expired in the meantime, please contact us at email@example.com.
We regret that we are unable to refund your original shipping charges unless the return was a result of our error.