Shipping and Returns
- Domestic Shipping
- International Shipping
- Restrictions and Exempt Items
- Returns and Refunds
Shipping is FREE for all orders above 30 KWD (except during sale periods where stated). Standard delivery is 2 KWD.
Please allow 1-3 business days for standard delivery.
We ship to United Arab Emirates, Kingdom of Saudi Arabia, Qatar, and Bahrain.
Shipping is FREE for all orders above 65 KWD. Orders below 65 KWD are charged at 5 KWD.
Standard delivery to GCC is 2-5 business days.
During sale periods and promotional offers, allow up to 7 business days for international delivery.
Please note that country specific customs duties and taxes must be paid separately by the customer. Customers are liable to pay inbound duties and taxes in accordance with the customs laws and regulations of the country.
Restrictions and Exempt Items
Please note that at this time candles can only be delivered within Kuwait.
Certain items are classed as 'hazardous' by our shipping partners, including fragrances, aerosols and tools containing lithium batteries. We can only deliver Hazmat items under specific circumstances which may incur delays. We shall contact in the event that this affects your order.
We hope you are thrilled with your order. However, if for any reason you are not happy with your purchase, simply send us an email at email@example.com detailing your issue and we shall arrange the collection of your returned items and proof of purchase.
We are able to process returns under the following conditions:
- Items are returned within 14 days
- Items are in saleable condition: unopened with all packaging/hygiene seals intact.
- Items are not sale items
We will refund your product by sending the money back to your original payment method following receipt and inspection of the returned items. We will send you an email to notify you that we have processed your return. Please note that it can take your card provider 3 to 5 working days to credit your account. If your card has expired in the meantime, please contact us at firstname.lastname@example.org.
We can exchange items with the above criteria, for the same value.
We regret that we are unable to refund your original shipping charges unless the return was a result of our error.