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Shipping and Returns

Shipping and Returns

Shipping in Kuwait

Shipping is FREE for all orders in Kuwait.
Please allow 1-3 business days for standard delivery.

International Shipping

We ship to the Kingdom of Saudi Arabia, Qatar, Oman and Bahrain.
Shipping is FREE on all orders above 20 KWD. Orders below 20 KWD have a shipping fee of 5 KWD.
Standard delivery across the GCC is 2-5 business days.
During sale periods and promotional offers, allow up to 7 business days for international shipping.
*Please note that country specific custom duties and taxes must be paid separately by the customer, in accordance with the custom laws and regulations of each country.

Restrictions and Exempt Items

Please note that at this time candles can only be delivered within Kuwait due to them containing "hazardous materials". Our customer service team will contact you in the event that this may delay your order.

 

Returns

We are happy to offer a refund or exchange on any unwanted items returned within 14 days. Simply send us an email at web@apothecabeauty.com detailing your issue and order number, and we shall arrange the collection of your returned items.


We are able to process returns or exchanges under the following conditions:
- Items are in a sellable condition, unopened with all packaging/hygiene seals intact
- Items are not on sale
Once we have received your return, providing the items are in a re-sellable condition, your refund will be processed. We will confirm your refund by email, and the funds will be returned back to your original payment method. Please note that it can take your card provider 3-5 business days for the funds to show on your account. We regret that we are unable to refund your original shipping charges unless the return was a result of our error. If your card has expired, please contact us at web@apothecabeauty.com.